about us payment shipping terms returns
45 day satisfaction guarantee
our goal is your total satisfaction.
new gear: if you're not satisfied, neither are we. if for any reason you're not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund. it's that simple. returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. please contact us for detailed return handling charges. your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. refunds are made for product value only, excluding shipping and handling charges. if you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
used gear: if for any reason you're not completely satisfied with your purchase of a used item, simply return it in its original condition within 30 days of shipment and we'll give you a full refund. items not returned in original condition are subject to a return handling charge. select used item are not returnable.
international shipments: our return policies for new and used gear also apply to international shipments. please see any additional policies and information shipped with your package for more details.
exceptions: there are no returns on clearance, discontinued, vintage, demo and select used items. additionally, the following items are returnable only if defective or unopened - strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. software/soundware, books, cds, dvds, and videos may be returned for credit only if they are in their original, sealed packaging. if defective, these items will only be exchanged for the same product. all returned woodwind and brass instruments incur a $10.00 sanitization fee. returned bows are assessed a $4.00 restocking fee. returned mouthpieces priced over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00. due to its return policies, you must contact apple directly to repair, replace or return apple products. apple products may not be returned to us under any circumstance. stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.
requesting a return: contact our experts via ebay messages. additional information on returns can be found on the paperwork shipped with your package.
send your returns to:
woodwind & brasswind
(your ra #)
4005 n norfleet
kansas city, mo 64161-9231
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