pal promise 45-day 100atisfaction guarantee - no-hassle returnif you are not 100atisfied with your purchase, return it for a refund, credit, or exchange. we give you 45 days from the shipping date to decide if the purchase meets your expectations. that's our promise to you, that were delivering the best equipment in the business. please see the info below for details and exceptions.
customer is responsible for shipping of the item back to pal. for exchanges of product within the united states pal will pay all shipping costs to return the replacement item back to you.
international customers: (sorry, but no returns are allowed on software, harmonicas, videos, books, drumsticks, drumheads, pickups (unless new in package uninstalled), raw frame speakers, mouth-blown instruments, and some special order items.
pal is not responsible for postage to and from, taxes, duties and or brokerage fees on international returns and exchanges. all shipping and customs fees will be the buyer's responsibility.
customer must contact us within 45 days of delivery to request an rma (return merchandise authorization) for return or exchange. please email or call (877) 671-2200. all returns must: be in original, undamaged, new condition, include all warranty cards, literature, packaging, etc in to qualify for a full refund. all returns are subject to inspection and or return minus our original shipping costs in the case it is returned as new with all original packaging and contents. if you receive an item that is damaged or doa, we will issue a call tag to have it picked up for return and once inspected we will either replace or offer a refund. please note this only applies to domestic customers located within the continental u.s.